Delivery & Returns
Delivery Time and Cost
Domestic:
- Hermes Tracked (2-3 Working Days): £3.45 or FREE on orders of £35 and over
- Hermes Tracked (1-2 Working Days): £5.45
Europe:
- We currently ship to Belgium, France, Germany, Ireland, Italy, Netherlands, Portugal and Spain
- Hermes International (3-7 Working Days): £10.45
Shipping
- All of our shipping is plastic-free
- We use cardboard boxes and recyclable tape for the exterior
- For the interior, we use a mixture of recyclable paper, reused paper and biodegradable (and dissolvable) packing peanuts
Returns
If you would like to refund or exchange an item please notify us within 14 days of delivery to qualify for a refund. Unless an item is faulty the cost of returning the goods is the customer’s responsibility. Goods must be returned unused, undamaged and in original packaging then we can issue a full refund. If you need an extension on the 14 day refund period, you may request one using the contact form. You must have a valid reason that you need to extend the period.
If you want to return a product, please send to:
The Green Woodpecker
Birwey, Barracks Hill
Totnes
Devon, TQ9 6DG
UK
Please note: the shipping costs involved in returning your item will be borne by the customer, unless the item is faulty.